5

2

Overview: I took my 2005 Toyota for an inspection after receiving it back from the collision center after a fender bender. Spent most of the month waiting on the at fault party insurance to cover. Anyhow, it was the last day before my sticker expired. I chose Space Center Automotive for close proximity to work and convenience. The Good: The staff is very friendly, attentive, and helpful. The facilities are very clean and they offer a shuttle service. The Bad: Upon completing my inspection I failed due to a light bulb being out on my license plate and a power steering leak. I completely understand, it doesn't work it doesn't work. The issue I take is with the power steering leak. They advise they can look at it for a fee. This just felt like a cash grab to me. It was more than clear the cap had came loose and some fluid spilled over the side. I took my vehicle to my mechanic on my way home and it was confirmed there was no leak (they replaced the light bulb for cost) and Toyota had certified all components of the car were in proper working order per their inspection process. This was confirmed later no leak existed and the cap had been dislodged upon impact of the vehicle.. I just feel like I was being fished for more cash to diagnose a non-existent problem that would have left me out the cost of inspection plus a diagnostic fee. I would want to give them another shot should another need arise but first impressions are just important and I don't like throwing money at non-existent problems so I don't believe I will be back.

5

Went above and beyond for me. I am very happy with their work and would 100% recommend them!

Mr. Beach, thank you for taking the time to leave a review. We appreciate your positive feedback and are happy that you were pleased with our service. We strive to satisfy our customers and appreciate your patronage.

- Space Center Automotive of Clear Lake
1

5

5

As always met with a professional, yet friendly, manner. The inspection of my car was completed in a very timely manner and the cost was very reasonable. I am retired and live in Texas City but I still drive up to Clear Lake to have my care serviced by Space Center Automotive because I know that I will always be treated courteously, honestly and fairly - always!

Ms. Birdow - we truly appreciate your loyalty to our Shop. You can always count on us to treat you and all of our customers with courtesy, honesty, and fairness. We are deeply committed to these values. We believe these strong principles are the reason why we were recently voted "the best automobile repair shop in the Greater Bay Area" for the tenth year in a row. Thank you for patronage!

- Space Center Automotive of Clear Lake
5

I took my car in for an oil change and tire rotation. That was completed and they called to let me know about a couple of minor issues. It was late in the day when I was contacted. I left the car there overnight and they took care of the other issues the next morning. I love the courtesy rides and the fact they washed and vacuumed my car. Nice touches. Reasonably priced. Good service.

5

2

I made an appointment for a state inspection and an oil change. The email I received indicated it would take an hour. It took over an hour before it was looked at and an additional two and a half hours before I got the car back. After an hour and a half they indicated they didn't have the right cabin air filter, I let them know I'd take care of it in the hope that it would speed up the process. They indicated that they generally wash cars but didn't wash mine due to how long it had taken (it was 4:30 pm when the work was finished). They offered for me to come back and they would wash it. After leaving the lot my tire air pressure warning came on and I noticed that my cars oil/service reminder want reset. I'm a little cautious about bringing my car back there even for a wash as I don't know when I would get it back. I did end up bringing my car back to reset the items I was having trouble with and they were great about helping me out. I've had great service here in the past but, unless I'm planning on leaving my car there all day I'll likely go elsewhere. TLDR took 3 hours for a state inspection and oil change, unclear if full inspection was done as my tire warning light came on shortly after leaving.

5

Time for a new battery, and oil change. Thanks to Space Center Automotive, my 20 year old Tundra keeps rolling along.

We appreciate you allowing us the opportunity to provide your automotive service.

- Space Center Automotive of Clear Lake